FAQs
Q. How long does shipping take?
A. We do our best to get the package to your home as quickly as possible, we provide a tracking code to view the status of your order. Most orders are shipped after 2-3 days and take 6-10 business days to be delivered.
Q. How long will it take to receive a tracking number?
A. It usually takes between 2-3 days.
Q. How can I pay?
A. Accepted payment methods are Paypal, credit card and wire transfer; if you wish to proceed with wire transfer please contact us via whatsapp.
Q. When I receive my order do I get a confirmation number?
A. Yes, you will receive an order confirmation e-mail with an order number immediately after placing your order. Please check your spam folder in case you can't find it.
Q. Who can I contact if I have problems with my order?
A. Urgent inquiries can be submitted at info.focaldesign@gmail.com We have a very attentive customer service team that will make sure the problem is resolved as quickly as possible.
Q. If I enter my e-mail address will I sell my information?
A. We do not sell any information. Emails are only for tracking and sending newsletters about our promotions and discounts codes.
Q. Are customs fees charged to the customer?
A. No, the customer will not have to pay customs duties in any case.