Track your order

Paste your tracking number below to see the most up-to-date status of your FOCAL order.

Where is my package?

Enter the tracking number you received via email. If you can't find the email, please check your spam folder.

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Important Shipping Update

We know that waiting for a package can be stressful, especially when the tracking doesn't seem to be moving.

Because of some heavy traffic with international carriers right now, your tracking link might look "stuck" or delayed. We wanted to personally reassure you that your package is 100% safe and currently on its way to you.

A small favor to ask:
Since our team sees the exact same tracking updates that you do, please hold off on emailing us about location updates. This helps us keep our response times fast for everyone.

Rest easy knowing your order is coming. In the rare chance it actually gets lost, we’ll replace it for you immediately, no questions asked.

Shipping & Tracking FAQ

Why isn’t my tracking updating?

This is the most common carrier behavior during high-volume periods. Your order is moving through the system, but scans may appear late or in bulk. This does not indicate a problem.

My tracking says “Label created” or “Waiting for pickup.” Is it stuck?

No. This status appears when carriers delay uploading scan data. Your package has already been processed and handed over to the shipping line.

How long should I wait before contacting support?

Please allow 5–10 business days for tracking to update during peak congestion. Most orders with delayed scans are delivered normally within this window.

Will customer support see more details if I email?

Customer support has access to the exact same carrier data displayed in your tracking link. If the carrier has not updated it yet, no additional information is available.

What happens if my order gets lost?

In the extremely rare case a carrier confirms a loss, we will replace your order at no cost. Your purchase is fully protected.

Need Additional Assistance?

If your question is not covered above, or if your tracking shows a carrier error, our team will be happy to help.

Please contact us before opening a dispute with your bank — we resolve shipping issues much faster than financial institutions.